Module 1
Front Desk and Scheduling
The entire queue on one screen, in real time. Columns — Registration, Waiting Room, In Consultation — update instantly via WebSocket. Patient booking from call to appointment in one minute: MPI search, service selection with price, available doctor slots, payment method.
Module 2
Patient Card
The complete patient card: complaints, examination, diagnosis, plan — on one screen. Structured SOAP records in Russian and Uzbek. Problems, allergies, vitals, medications, lab results with HIGH/LOW flags — all in a single record. Automatic allergy warnings.
Module 3
Laboratory
From tube to result — without paper, without manual transfer. Priority worklist (STAT/ROUTINE), barcode scanning, result entry with instant automatic validation against reference ranges. Quality control dashboard with Levey-Jennings charts. Critical values tracked until physician read-back confirmation.
Module 4
Finance and Cashier
Accounts receivable, denials, and cashier — in one circuit, not in spreadsheets. Revenue cycle dashboard: days in A/R, denial rate, collections by payer. Automatic matching for bank reconciliation. Fiscal integration with E-Pos, Payme, Click, Uzcard, Humo — everything in one receipt, shift closed with a single button.
Module 5
Call Center
A live supervisor dashboard: who is on the line, who is overloaded, where SLA is breached. Heatmap of load by hour and day. KPIs: AHT, ASA, abandonment rate, CSAT. Missed calls automatically become callback tasks. Telegram chats with SLA tracking.
Module 6
Marketing Attribution
Every lead has a source. Every channel has a cost per acquisition. Attribution cockpit: how many leads came from each channel (Instagram, Google Ads, partners, website), what is the conversion to appointment, what is the acquisition cost. Lead funnel by stage: from first contact to visit. Campaigns (SMS, Telegram) with automated patient-return triggers.
Module 7
BI Analytics
Metrics, reports, and dashboards — without a developer, with an AI assistant. A catalog of over 20 metrics with formulas computed on clinic data. Scheduled reports with run history. Customizable dashboards. Cortex can create a new widget from a single sentence — “show leads from Instagram this month” — and add it to the board.